The complete customer journey

See how every sale happens on WhatsApp

From sharing a link to receiving M-Pesa — the complete journey in 4 simple steps.

1

Share your shop link

Post your unique DukaBot link on social media, print it on receipts, or text it to customers. One tap opens a WhatsApp chat with your automated shop assistant.

DukaBot

online

C

Customer

Hi, I saw your link on Instagram!
Welcome to Mama Njeri's Kitchen! I'm your ordering assistant. Here's today's menu:
Today's Menu1. Pilau — KES 250
2. Chapati — KES 30
3. Fresh Juice — KES 80
4. Samosa — KES 50
Reply with item numbers to order
2

Customers order by chatting

No apps to download, no forms to fill. Customers simply type what they want in WhatsApp and DukaBot builds their cart automatically.

Mama Njeri's Kitchen

online

C

Customer

I'll have 2 Pilau and 1 Juice please
Your Order2x Pilau — KES 500
1x Fresh Juice — KES 80
Total: KES 580
Reply PAY to checkout via M-Pesa, or add more items.
C

Customer

PAY
3

M-Pesa collects automatically

DukaBot triggers an STK push to the customer's phone. They enter their PIN, and payment is confirmed in seconds. No screenshots, no manual verification.

Mama Njeri's Kitchen

online

Sending M-Pesa payment request for KES 580 to your phone...
M-Pesa STK PushEnter your M-Pesa PIN to pay KES 580 to DukaBot
Payment confirmed! KES 580 received. Transaction ID: RKQ3...7X4M
Payment received! Your order has been sent to Mama Njeri for approval. You'll be notified shortly.
4

You approve and fulfill

Get an instant WhatsApp notification with order details. Accept with a single reply and DukaBot tells your customer it's on the way.

DukaBot (Owner)

online

New Paid Order #10422x Pilau, 1x Juice — KES 580
Customer: 0712***890
Reply 1 to accept or 2 to reject.
O

Owner

1
Order #1042 accepted! Customer has been notified that their order is being prepared.

Ready to start selling on WhatsApp?

Set up your shop in 5 minutes. No WhatsApp Business Account needed, no technical skills required. Share your link and start getting paid via M-Pesa.

Get my shop link — it's freeTalk to us on WhatsApp

5 min

Setup time

Free

To get started

M-Pesa

Auto-collected