The complete customer journey
See how every sale happens on WhatsApp
From sharing a link to receiving M-Pesa — the complete journey in 4 simple steps.
Share your shop link
Post your unique DukaBot link on social media, print it on receipts, or text it to customers. One tap opens a WhatsApp chat with your automated shop assistant.
DukaBot
online
Customer
2. Chapati — KES 30
3. Fresh Juice — KES 80
4. Samosa — KES 50
Reply with item numbers to order
Customers order by chatting
No apps to download, no forms to fill. Customers simply type what they want in WhatsApp and DukaBot builds their cart automatically.
Mama Njeri's Kitchen
online
Customer
1x Fresh Juice — KES 80
Total: KES 580
Customer
M-Pesa collects automatically
DukaBot triggers an STK push to the customer's phone. They enter their PIN, and payment is confirmed in seconds. No screenshots, no manual verification.
Mama Njeri's Kitchen
online
You approve and fulfill
Get an instant WhatsApp notification with order details. Accept with a single reply and DukaBot tells your customer it's on the way.
DukaBot (Owner)
online
Customer: 0712***890
Owner
Ready to start selling on WhatsApp?
Set up your shop in 5 minutes. No WhatsApp Business Account needed, no technical skills required. Share your link and start getting paid via M-Pesa.
5 min
Setup time
Free
To get started
M-Pesa
Auto-collected